Membership Hold Request


This is not a termination request.

As stated in your membership agreement, you have the option to put your automatically recurring monthly membership on hold for any reason.

1. Membership hold requests must be submitted no less than three (3) business days before your forthcoming scheduled renewal date. Membership hold requests received later cannot be processed until after the forthcoming scheduled renewal payment. All membership payments are non-refundable.

2. Membership hold requests are available for a minimum of two weeks. 12-month memberships may hold up to 8 weeks per contract term. 6-month memberships may hold up to 4 weeks per contract term.

3. Note that during your hold, regular monthly bills will be processed and your membership will be extended by the length of your hold. 

4. If you chose to cancel your membership during the hold period, the standard 30-day written cancellation notice requirement stated in your membership agreement is applicable. If you choose to reactivate your membership after it is canceled, membership rates in effect at the time of reactivation will be applicable (membership rates are subject to change).

5. No retroactive holds allowed.